Frequently Asked Questions

What should I do if I forget my password?

Use the password reset option on the login page to resolve a forgotten password issue. If you encounter any difficulties, contact our customer support team via online chat or email at [email protected]. Our chat support is available 24/7 for real-time assistance.

Are the games offered by Dbet Casino fair?

All our games operate on a random number generator (RNG) system that independent auditing firms regularly test to ensure fair play. We also use the latest encryption technology to ensure that all game outcomes are random and cannot be changed. In line with our commitment to providing the best player experience, we always choose the highest RTP option on our games, ensuring that players have a higher chance of winning and enjoying their gaming experience to the fullest.

Is it possible to play casino games without spending any money?

At Dbet Casino, it is possible to play without spending any money by using the demo mode. This mode allows you to experience the game without risking any money and is an excellent way to learn the rules and strategies before playing with real money. However, it is essential to note that while playing for free can be entertaining and educational, you cannot win any real money prizes.

What happens if my game freezes in the middle of a round?

If your game freezes in the middle of a round at Dbet Casino, the system will automatically save your progress. You can then reload the game and continue where you left off. If you experience any issues, contact our customer support team via online chat or email at [email protected] for further assistance.

I can not get the casino game to start when I click the link. What should I do?

If you can not start a casino game, check your internet connection and try a different browser or clear your browser's cache and cookies. If the problem continues, contact our customer support team via online chat or email [email protected] for further assistance.

How does Dbet Casino protect my privacy?

Dbet Casino uses the latest encryption technology to protect players' personal and financial information from unauthorised access. Additionally, we employ the latest anti-fraud techniques and regularly audit our systems to ensure the safety of players' data. If you have any concerns about the security of your information, you can contact the customer support team for assistance.

What is the process for submitting documents and checking their status at Dbet Casino?

To submit documents and check their status at Dbet Casino, follow the steps below:

1. Log in to your Dbet Casino account.

2. Click on the "Account" or "Profile" tab.

3. Select the "Verification" or "Account Verification" option from the drop-down menu.

4. Follow the instructions to upload documents such as your government-issued ID, proof of address, and payment method.

5. Once you have submitted the documents, Dbet Casino's support team will review them and verify your account.

6. You can check the status of your verification process by going to the "Verification" section in your account profile.

It's essential to ensure that all documents submitted are clear, valid, and match the information provided during registration. Any discrepancies may cause a delay in the verification process. Once your account is verified, you can play your favourite games and withdraw your winnings without hassle.

Can I temporarily deactivate my account?

Sure. You can either self-exclude yourself for a specified period in your profile or let our Support Service Team close your account with the possibility of reopening it later. Contact them directly through Live Chat or send an email to [email protected]. The support team works 24/7 and will sort everything out quickly.

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